Vendor Terms and Conditions

1) Product and Maker selection
Applications are open to any handmade business. House of Handmade (HoH) will approve and select all products that are to be displayed and sold in the store. Whilst we try not to stock similar products made by different makers, occasionally this may occur. We will only allow this, if there is an obvious point of difference and we will discuss this with relevant makers involved if necessary. HoH reserves the right not to continue into another contract period with a maker once the initial contract has expired.

2) Application Process
All applications will be reviewed on a weekly basis and makers will be advised in writing if they have been accepted or placed on a waiting list. During the application process we may contact you for further information, if needed.

3) Rent Payment
a) Our contract period is for a minimum of 3 months. We have two payment options:
- Monthly instalments of $217 ($50/week or $650 for 3 months) + 20% commission on all sales
- Upfront payment of $585 for 3 months ($45/week) + 20% commission on all sales
- Should a maker only have very few items in the shop, we may consider a commission-only arrangement.
b) Successful applicants will be sent an invoice for their rent including payment instructions and details.
c) Rent is to be paid in full within the time frame stated on the invoice. Stock will only be accepted once payment has been received.
d) HoH reserves the right to review their pricing structure, and any changes will be communicated to makers 1 month in advance of any changes.
e) Rent will not be adjusted during a contract period.
f) Rent payment is not refundable.
g) If you are unable to pay your rent on time, please contact us to discuss an agreeable extension period. If rent is not received by the agreed date, payment for sales will either be withheld until rent payment is received or rent will be deducted from your sales.

4) Insurance
a) HoH has insurance for building contents (fixtures and fittings only) and public liability.
b) You must have your own product liability insurance in case of any liability claim arising from your product. Please submit a copy of your insurance certificate to admin@houseofhandmade.com.au with your application
c) All HoH staff will be vigilant in monitoring customers, however, we will not be held responsible for any loss or damage of goods. The shop is also fitted with 2 security cameras.

5) Bump In / Bump Out
a) Initial stock will be received at the store at an agreed bump in date and time.
b) A stock report is to be provided in advance by email and a hard copy brought along with the stock so that a staff member can verify numbers coincide.
c) Barcodes will be printed at the shop and stuck to the label of your products (or on the back of cards, frames etc). Please make sure all products are clearly identifiable to avoid mistakes with affixing barcodes (product name, SKU, brief description, price)
d) If you’d like to use your own displays, please mark these clearly (any electrical items need to be tagged and tested). If you require power, please include this in your application.
e) You are encouraged to leave business cards, care & instruction sheets, packaging and any other materials relevant to your product or business.
f) If you are planning to remove stock from the shop, you are required to give us 24 hours notice. Please bring photo ID to identify yourself to our staff. A staff member will check the take-out list and amend the database accordingly.
g) Should either yourself or HoH choose not to extend the contract period, you have 14 days to collect your stock from the store. Your stock will be packed together with any business cards, display items etc and you will be notified when it is ready for collection. Should you not be able to collect your stock in the given timeframe, please contact us to make alternative arrangements. Failure to do so will result in your goods being given to a charity of our choice.

6) Product Positioning
a) No maker will have a designated space within the shop. Whilst we will try to keep a maker’s products together, we will move these around the store and window depending on our merchandising strategy and season. HoH will provide shelving, tables etc, however, if you require any specific display items, please provide these and clearly label them.

7) Advertising and Social Media
a) Window signage
b) Facebook and Instagram Advertising
c) Printed media advertising
d) Flyer distribution at markets and local shops
e) Newsletter
f) Website
g) We aim to promote your business and products both through our HoH store and our social media. Please do the same for us and your fellow makers. The more people who share, the more followers, the more customers. It’s in everyone’s best interest to cross-promote.
i) Please regularly supply recent photographs of your products to us by email to admin@houseofhandmade.com.au

8) Selling your items
a) We are devoted to selling creative items that we love at our store, and this is the main reason for having an application form. We are passionate about selling all products in store and have a group of dedicated and enthusiastic staff on board. If your products have any special requirements, care instructions or ‘have a story’, please let us know in writing so we can familiarize ourselves with your product and share this with the customers. You are welcome to visit the store as often as you like and to help out if you choose to. Only designated staff are authorized to make sales transactions, however, we encourage you to interact with customers and learn about other products and makers in store.

9) Returns
a) Products will only be refunded within 7 days of purchase and if there is an obvious fault with the product. Goods that are returned to the store and refunded will be deducted from your monthly sales. We will inform you if this happens.

10) Special Packaging Requirements
a) HoH provides a variety of Kraft bags and tissue paper for wrapping your goods. However, should your product require special packaging (bubble wrap, tiny bags, boxes etc) we ask that you please provide these to us, so that your product can be packaged correctly. For instance, jewellery pouches carrying your logo can be a great gift incentive. Packaging can make a huge difference!

11) Stock and Sales
a) Sales and stock report will uploaded into the Google Drive within 7 business days from the end of the month.
b) End of Month Stock and Sales reports will not be emailed to you, you will be given access to your Google Drive where you can access all your data.
c) Payments for sales (less commission) will be deposited into your nominated bank account within 7 working days of the following month.
d) Should you notice any discrepancy on your sales report and payment for sales received, please notify us in writing immediately.

12) Replenishing Stock
a) A stock sheet showing incoming stock must be emailed to admin@houseofhandmade.com.au prior to bringing stock into the store.
b) A hard copy of your stock sheet must be attached to your incoming stock to be checked by staff.
c) Stock can be dropped at the shop any time during trading hours.
d) It is the maker’s responsibility that all products are clearly marked and tagged
e) We will notify you if your stock is running low, however, we suggest that you monitor your stock via your monthly sales and stock reports and replenish stock accordingly.
f) Feel free to call the shop during trading hours for up-to-date stock levels of a particular product.
g) All stock will be barcoded prior to stock being placed on the shop floor. Further instructions regarding stock will be sent to you.

13) Special Sales
a) We may occasionally run a special ‘Sale Day’. We will notify you when these occur and ask you if you would like to partake. This is purely at your discretion.
b) Likewise, you are welcome to run a sale on your products at any time. We need 48hours notice to advertise, produce signage and amend the prices in the check-out system.

14) Communication and Code of Conduct
a) We want your feedback! Don’t hesitate to contact us if you have any suggestions or ideas on what we could improve, or to tell us what worked well for you.
b) Whilst you are in the shop, we ask that you introduce yourself to the staff member working.
c) Please conduct yourself cordially when dealing with customers
d) Slander of HoH or any staff member will not be tolerated under any circumstances, either verbally, in writing or on social media. Anyone caught doing so, will have their stock removed from the shop floor and any sales amounts outstanding or remaining rent will be forfeited.
e) There is a no-smoking rule inside the shop.

15) House of Handmade Agent
a) It is important to note that whilst your products are stocked at HoH, they still remain your property. HoH are purely acting as agents to sell your products on your behalf