FAQ's
Joining House of Handmade as a Maker
How do I apply to sell my handmade items at House of Handmade?
At the moment, we're fully booked and unable to take on new makers. However, we’d love to hear from you! Please email us at makers@houseofhandmade.com.au, and we’ll get in touch when a spot becomes available.
Before reaching out, please ensure you meet the requirements listed below.
What are the requirements and application process to join House of Handmade as a maker?
We have specific criteria for becoming part of House of Handmade:
- You must be an Australian maker, artist or designer. While you don't need to be an Australian citizen, you must reside Australia.
- Your products must be handmade or designed by you.
- Your products must be Australian-made. We have limited availability for items designed in Australian but produced overseas.
- You need an online presence, which can include social media (Instagram, TikTok, Facebook etc - just one platform is fine). Ideally, you shoudd also have an Etsy store or website.
- An ABN number and product insurance are mandatory.
- We prefer makers who actively participate in markets, even if it's your local farmers market.
To apply, please email makers@houseofhandmade.com.au with the following details:
- Information about yourself and your handmade products
- Links to your social media, website, and market experience/details
- Your ABN number.
What happens after my application is accepted?
Once your application is accepted, we’ll arrange a meeting to get to know you and see your products. This meeting can be held in person or via Zoom if you’re located interstate, to ensure we’re the right fit for each other.
All makers will be required to sign a set of Terms and Conditions. These will outline the legal requirements of working with us as a consignment store, as well as other requirements including procedures for dropping off stock, marketing guidelines, and location restrictions.
Once the agreement is signed, you’re welcome to drop off your stock at any time.
What are your consignment details?
Our consignment terms are outlined in our Terms and Conditions. At House of Handmade, we operate on a rental plus small commission structure.
Unlike other stores, we don’t have additional fees or hidden costs. You are not required to work in the shop, though your assistance during the Christmas season is always appreciated—it’s entirely optional.
As a House of Handmade partner, your products will be displayed in-store and featured on our website, social media, and email list—all at no extra charge.
We handle your onboarding, product barcoding, placement in-store, inventory management, and sales reports, allowing you to focus solely on keeping your products stocked and ready for sale.
If you would like to hold workshops, you are welcome to rent our workshop room at a discount.
Store Details and Hours
We are located at: 73 Bridge Road, Richmond VIC 3121.
Opening hours:
Tuesday - Saturday: 10am - 4pm
Closed Sunday's and Monday's
During peak seasons like Mother’s Day and Christmas, we are open 7 days a week. Please check our updated hours on Google before visiting.
Contact Us:
Email: hello@houseofhandmade.com.au
Phone: +61 3 9425 9710
Follow us on instagram HERE
Workshops and Parties/Private Functions
What type of workshops do you offer?
House of Handmade offers lots of craft workshops including:
- Childrens craft workshops
- Adults craft workshops - both 2hr sessions & 4 week courses
- School holiday programs
- Make & Mingle community night, every second Friday of the month
For more details visit our workshop page HERE.
How can I book a workshop?
All bookings can be made online via our website
What is the cost of attending a workshop?
School holiday programs are $50 each for a 2hr session
Make & Mingle is $60 per session
The cost of the others workshops differ depending on the cost of supplies and the teacher's time. Details of each workshops can be found in the 'Craft Workshop' section of our wesbite.
Can I book a private workshop with my friends?
YES! as long as you have a minimum of 6 people, you can book a private workshops. Get in touch with us directly, or choose your craft online and select the private option.
Do you host craft parties?
YES! Make your birthday, hen's night, or girls night out extra fun with a party at House of Handmade.
For all details and booking of children's parties please click HERE
There are a range of crafting options to choose from and parties are held on the weekends and Thursday & Friday afternoons.
For Adult parties, please contact us at Hello@houseofhandmade.com.au or call us on +61 3 9425 9710. We have so many options and are very excited to host your next function!
Do you host corporate events?
Yes we do! Please contact us at Hello@houseofhandmade.com.au or call us on +61 3 9425 9710.
We have so many options and are very excited to host your next function!
For Customers
Do you offer shipping or delivery?
House of Handmade ships within Australia only.
We use Australia Post for its reliability and comprehensive tracking. Both standard and express post options are available:
| Standard Post | Express Post | |
| Regular size | $12 | $20 |
| Large size | $20 | $31 |
We also offer:
- FREE shipping to Epworth hospital
- Discounted same-day delivery to local areas: Richmond, Cremorne, Kew, Hawthorn & East Melbourne
- Free in store pick-up
What payment methods do you accept?
Online we accept all card, apply pay, paypal methods, via PayPal or Shop.
In store we accept cash, Mastercard, Visa and AMEX.
We do not accept Afterpay at this stage.
Do you accept returns or exchanges?
House of Handmade offers a 14-day refund policy. To be eligible for a return or exchange, your item must be in its original condition—unused, unworn, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Please note: We do not offer refunds on earrings.
For detailed information, please refer to our Refund Policy HERE.
For online exchanges, please get in touch with us via phone, email or in store, as each situation is unique. Whenever possible, we prefer exchanges to be handled with the same maker of the item you purchased.
Do you offer gift cards?
Yes, we do! A House of Handmade gift card is the perfect option when you’re not sure what to choose. Gift cards can be purchased in-store or online.
Please note that due to technical limitations, in-store physical gift cards may occasionally face issues when used online. However, we’re happy to assist over the phone to resolve any problems quickly.
How can I stay updated on news and new products?
Sign up to our email list!! Don't worry we don't spam!
Sign up HERE